Privacy Policy
Last updated: 11/3/2025
1. Introduction
Welcome to Jiminy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pre-check-in application and related services.
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
- Name, email address, and phone number
- Booking and reservation details
- Payment information (processed securely through Stripe)
- Government-issued identification documents for verification purposes
- Guest information (number of adults, children, pets)
2.2 Authentication Information
When you sign in to our platform, we collect:
- Email address for authentication
- OAuth provider information (if using Google sign-in)
- Account credentials and session data
2.3 Automatically Collected Information
- Device information and browser type
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and manage your booking reservations
- Facilitate pre-check-in procedures
- Verify your identity for security purposes
- Process payments and security deposits
- Send booking confirmations and important updates
- Provide customer support
- Improve our services and user experience
- Comply with legal obligations
- Prevent fraud and ensure platform security
4. Information Sharing and Disclosure
4.1 Service Providers
We share your information with trusted third-party service providers:
- Stripe: Payment processing and security deposit holds
- Supabase: Data storage and authentication
- Resend: Email delivery services
- Vercel: Application hosting and analytics
4.2 Property Owners and Managers
Your booking and check-in information is shared with the property owner or manager where you are staying to facilitate your reservation and check-in process.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption in transit and at rest
- Secure authentication protocols (OAuth 2.0, OTP verification)
- Regular security audits and monitoring
- Access controls and role-based permissions
- Compliance with PCI DSS standards for payment processing
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and payment records are typically retained for 7 years for accounting and legal compliance purposes.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing activities
- Data portability
- Withdraw consent where applicable
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and maintain security. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
9. Third-Party Links
Our application may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Jiminy / Aardvk Labs
Email: privacy@app-jiminy.com
Support: info@app-jiminy.com